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FAQs

Frequently Asked Questions

Shipping, Order Tracking & Delivery

What shipping methods are available?

Sports Boulevard handles delivery of products to customers within Kenya through our logistics partners.

Delivery of Products purchased on the Sports Boulevard website is made to either the shipping address provided by the Customer or to the Sports Boulevard warehouse located at the Pick-up Station. Sports Boulevard does not deliver to Post Office boxes.

How long will it take to get my package?

Sports Boulevard makes every effort to deliver goods within the estimated timescales set out on our website.

How do i track my order?

Once payment of an order has been made, an email will be sent to the Customer, providing key information including the estimated delivery date of the order, order tracking number and the cost of delivery.

You will be able to track your order through the unique order tracking number provided.

Payments

What payment methods are available?

Delivery fees shall be payable by the customer together with the Purchase Price at checkout or upon collection of the product at the point of delivery. You shall only be entitled to collect your Product at the point of delivery once the Purchase Price and Delivery Fees are paid in full.

Available payment methods include Mpesa and Pesapal.

Is buying On-Line safe?

Sports Boulevard is a fully encrypted site meaning all your data is safe with us and you can shop with ease knowing our ssl encryption has got your back.

Returns & Exchange

How can i return product?

You may request a return by emailing your order number, the details of the item/s in question, along with an explanation of why you would like to do so and your preferred refund method, to support@sportsboulevard.co.ke. Where a return is made due to a faulty or damaged product, make sure to include a clear photo of the product showing the faultiness or damage, where possible.

Please ensure that the item/s are in the packaging that you received them in, and that you include the original order invoice.

Our logistics partner will contact you to arrange a suitable time and day to collect the item. Please note that a collection generally takes up to 5 working days where the Shipping Address is within Nairobi, and 8 Working Days where the Shipping Address is in Outlying Areas.

Terms & Conditions

What are  Sports Boulevard’s Terms and Conditions?

You can find our terms and conditions here.

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